Archive for 11. July 2008

iphone-mania Problematic

Many consumers spent the night waiting outside stores for the release of the new Apple iphone 3G.   After hours of standing in lines and the heat, finally, each consumer gets their turn to shell out more money for the upgrade.  Next, they proceed to activate the new phone.  All that anticipation is exhausted as consumers learn that the AT&T activation server that is required to provision the new phone is hacking up blood.  The activation servers are overloaded and at one point, the word on the street was that they crashed.

In the end, all this anticipation has landed many consumers with a lame-duck iphone.  We have been monitoring all the blogs since this morning and there’s a non stop buzz out there from consumers.  They are frustrated, disappointed, and unsure when their new iphone will be up and running.

other stories on this topic: http://action.isis2020.us/

Glitch Hampers iPhone Launch

Apple Inc.’s new iPhone went on sale Friday to eager buyers worldwide, but there were problems getting the phones to work.

Kenny Pichardo, 24, was the first to buy an iPhone 3G at an AT&T store in the New York borough of Queens, but he said it took the store half an hour to get the phone working.

That boded badly for the approximately 70 people after him in line. Pichardo had camped out overnight to be first.

A spokesman for AT&T Inc., the exclusive carrier for the iPhone in the U.S., said there was a global problem with Apple Inc.’s iTunes software that prevented the phones from being fully activated in-store, as had been planned.

Instead, employees are telling buyers to go home and perform the last step by connecting their phones to their own computers, spokesman Michael Coe said.

When the first iPhone went on sale a year ago, customers performed the whole activation procedure at home, off-loading employees. But the new model is subsidized by carriers, as is standard in the wireless industry, and Apple and AT&T therefore planned to activate all phones in-store.

Enthusiasm was high for the new model ahead of the 8 a.m. launch in the U.S.

At the flagship Apple store on Manhattan’s Fifth Avenue, a line of hundreds encircled the block ahead of the 8 a.m. opening. Many of them were already owners of the first iPhone, suggesting that Apple is preaching to the choir with the new model, which updates the one launched a year ago by speeding up Internet access and adding a navigation chip.

Thanks to subsidies by the carrier, the price has also been cut substantially to $199 for the cheapest model in the United States.

Alex Cavallo, 24, was in line at the Fifth Avenue store, just as he had been a year ago for the original iPhone. He sold that one recently on eBay in anticipation of the new one. In the meantime, he has been using another phone, which felt “uncomfortable.”

Integrity Security & Investigation Services, Inc. a Virginia and California private investigation agency plans to test out the new iphone.  They are currently testing the new Sprint Instinct.

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